Check Your Order as Soon as It Arrives
Please inspect every bag, box, and length of pipe as soon as your order is delivered or collected. This is especially important for irrigation jobs where fittings must match the pipe size, pressure class, and jointing method exactly. If you are on a farm or a live site, check the order before items are mixed with other stock or taken into the field.
Look for visible damage, missing quantities, wrong sizes, or the wrong type of solvent weld fitting. Our stock moves through Ladanna, Polokwane and out to Limpopo towns, so a quick check on receipt helps us resolve problems without delay.
- Count items against your delivery note or collection list.
- Check for cracked fittings, crushed cartons, or damaged ends on pipe.
- Confirm the sizes, pressure rating, and quantities before use.
- Keep all packaging until you are sure the order is correct.
When We Can Accept a Return
We can consider a return where the item is unused, in its original condition, and still in its original packaging where possible. For solvent weld fittings, the product must not have been glued, cut, modified, or contaminated. Once a fitting has been used on a line, it cannot be returned as stock.
Some products are ordered to specific quantities or selected for a particular irrigation layout, so please ask for product matching before you place the order. Our team can help with jointing advice and quantity checks, which lowers the risk of ordering the wrong parts in the first place.
- Unused fittings and tools may qualify for return.
- Special order items are assessed case by case.
- Used, damaged, or altered products are not returnable.
- Items affected by incorrect installation are handled as a support issue, not a return.
How to Report an Order Problem
If you spot a problem, send it through the enquiry form on our contact page as soon as possible. Include your order details, the product name or size, and a short description of what is wrong. Clear photos help us move faster, especially if there is damage in transit or a shortage on delivery.
Our support team will review the issue and come back with the next step. In many cases we can confirm whether the item should be replaced, collected, or credited once the stock has been checked. We aim to keep the process practical, because irrigation work often has tight schedules and a missed part can hold up the whole job.
- Send your order reference and the date received.
- List the affected items and quantities.
- Attach photos of damage, labels, and packaging.
- Wait for confirmation before sending anything back.
Return Transport and Courier Handling
For customers in Polokwane, Mokopane, Tzaneen, Hoedspruit, Lephalale, and Thohoyandou, we will advise whether the return should come back with a delivery run or by courier. Nationwide orders are handled separately, and transport costs may apply depending on the reason for the return. In some cases, we can reserve replacement stock while the issue is being assessed.
Make sure items are packed securely for the journey. Fittings should not be loose in a box where they can rub, chip, or split. In hot weather and coastal humidity, packaging can weaken quickly, so use proper tape and a strong outer carton.
- Use a clean box or bag that keeps parts together.
- Do not mix returned stock with used site material.
- Mark the parcel clearly with your name and order details.
- Keep proof of handover until the return is completed.
Faulty Goods, Missing Items, and Short Shipments
If a parcel is short, damaged, or not what you ordered, tell us immediately. We will compare the issue with the picking record and delivery details, then advise on the next step. If the shortage is confirmed, we will work towards replacement stock, a suitable credit, or another practical resolution.
For contractors and farm orders, it helps to check the order against the full bill of materials before parts are installed. That way any mistake can be traced while the goods are still untouched. This saves time and avoids confusion on large irrigation jobs where several pipe sizes and fitting types are used on the same site.
Support for Installation Issues and Wrong Selection
Not every problem is a return. If a fitting was selected for the wrong pipe size, pressure class, or jointing method, we can still help with troubleshooting. Our technical team can guide you on matching parts correctly, checking quantities, and avoiding repeated order mistakes. Sometimes a quick call through the enquiry form is enough to prevent waste on the next run.
We also assist with repeat orders, contractor accounts, and farm order planning, so your stock levels stay more consistent. That support matters when work is spread across several sites and the nearest supply point is not right next door.
Refunds, Credits, and Final Checks
Where a return is approved, we will confirm whether the outcome is a replacement, credit, or refund based on the condition of the item and the reason for the return. Final approval only happens once the returned stock has been checked back in. If an item is not suitable for return, we will explain why and suggest the best alternative.
Our goal is to keep things fair and clear. Check your stock early, keep the packaging, and send us the details straight away if something is wrong. That gives us the best chance of fixing the issue without holding up the job.
