Who we are and how this policy applies
PVC Welders supplies PVC pipe solvent-weld fittings, tools and related irrigation items to farmers, landscapers, contractors and other clients across South Africa. Our base is in Ladanna, Polokwane, with stock moved across Limpopo and couriered nationwide. This policy applies to personal information shared with us through our enquiry form, by phone, by message, or during sales and support dealings.
The responsible operator for this website is Astros Marketing (Pty) Ltd, acting on behalf of PVC Welders. When you submit an enquiry or request a quotation, we process your information for legitimate business purposes linked to product supply, service support and record keeping.
Information we collect for orders and support
We only collect information that is needed to assist you, manage stock, and complete deliveries or after sales support. This may include contact details, delivery addresses, business or farm details, order history, and notes about the products you need. In some cases we may also record preferred delivery areas such as Polokwane, Mokopane, Tzaneen, Hoedspruit, Lephalale or Thohoyandou for planning purposes.
- Name and surname, company name and role
- Contact details supplied through the enquiry form
- Physical delivery address and collection instructions
- Order quantities, product selections and account details
- Communication records related to quotations, jointing advice or troubleshooting
We do not ask for more than is reasonably required. If you choose not to provide certain information, we may not be able to complete your request properly.
Why we use your personal information
We process personal information so that we can respond to enquiries, reserve stock, plan farm orders, dispatch couriers, support contractor accounts, and provide technical guidance where needed. We also use information for invoicing, internal administration, delivery coordination and repeat order support. This helps us keep supply accurate, especially where irrigation work must continue despite load-shedding, weather delays or seasonal demand.
- To answer product and stock enquiries
- To match fittings and tools to irrigation requirements
- To arrange regional deliveries and courier dispatch
- To handle after sales support and troubleshooting
- To comply with tax, accounting and record keeping duties
Sharing information with delivery and service partners
We may share limited personal information with staff and service partners who need it to perform their duties, such as logistics, courier handling, customer support and account administration. Information is shared only on a need to know basis and only for the purpose for which it was collected. For example, a courier may receive a delivery name, address and contact number needed to complete a shipment.
We do not sell personal information. We may disclose information if required by law, court order, tax authority, or where it is necessary to protect our rights, our clients, or the security of our systems and records.
How we protect and retain your records
We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access or alteration. These steps include access control, restricted internal handling, and careful management of customer records used for quoting, supply and support. Our team, including the Managing Director, Sales Manager, Technical Advisor, Branch Coordinator, Logistics Supervisor and Customer Support Lead, may access information only when their role requires it.
We keep records only for as long as needed for the purpose collected, or as required by law. Some records must be retained for tax, audit, warranty or dispute purposes. Once information is no longer needed it is securely deleted or archived according to our retention practices.
Your rights under POPIA
You have rights regarding your personal information, and you may contact us through the enquiry form on our contact page to exercise them. Subject to legal and business requirements, you may ask to access, correct, update or delete certain information we hold about you. You may also object to some forms of processing where the law allows it.
- Request access to the information we hold about you
- Ask us to correct outdated or inaccurate details
- Withdraw consent where consent is the legal basis for processing
- Query how your information is used for quotations or deliveries
- Lodge a concern if you believe your information has been mishandled
We may need to verify your identity before acting on a request, especially where account details or delivery records are involved.
Cookies, updates and policy changes
Our website may use basic cookies or similar tools to improve site function and monitor general usage. These tools do not usually identify you by name, but they may help us understand how visitors use the enquiry form and related pages. You can manage cookie settings in your browser if you prefer.
We may update this privacy policy from time to time to reflect legal changes, service changes or improvements to our internal practices. The latest version will apply from the date it is published. Please review it occasionally so that you stay informed about how we handle your information. If you continue to use our services after a change, that will be taken as acceptance of the updated policy.